Frequently asked questions
Our roasting philosophy
There's no simple way to describe how we roast.
For filter, we approach each coffee in a way that achieves great solubility, high clarity and high perceived sweetness without tasting grainy/green/underdeveloped. Objectively, in terms of "Agtron colour" this puts us in the "extra-light" range.
For espresso, we roast to achieve optimal solubility at your standard 1:2 ratio- aiming for the perfect mix of clean sweetness, texture and balance in black and milk coffees.
But within these general approaches, we also take into consideration the screen size, water activity, processing method, coffee varietal, country of origin etc. These help us to determine little shifts in our decision-making during the roasting process so that each coffee is expressed in the best way possible.
ROASTING AND SHIPPING
We roast every Wednesday on a Probat P12 and fulfil on Friday the same week. This allows us to both complete our strict internal quality control for approval prior to shipping.
REFUNDS
All sales are considered final unless the item arrives damaged or incorrect, If something is off, please reach out to our email hello@collusioncoffee.com If you have any questions about the product, your order, or how to get the best out of it, our team is always happy to help. Just reach out!
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
COFFEE FRESHNESS
Every coffee tastes best at various times depending on roast degree, varietal, processing etc. At Collusion, we generally find that our coffees tastes best anywhere from 1 week to 2 months post-roast.
GRINDING COFFEE FOR ORDERS
For request for any coffees to be ground prior to shipping, input your grind size requirement (preferably with the device of intended brewing) in the SPECIAL INSTRUCTIONS tab in the cart.
International Orders
International Orders to Asia-Pacific and USA/Canada are now available.
Shipping prices have been set as flat-pricing based on coffee-weight.
For any further questions, please email hello@collusioncoffee.com
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Some international orders may be subject to local charges from your country. Any customs or import duties and associated fees are charged once the parcel reaches its destination country.
These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. We cannot be held responsible for any additional charges on your order, nor can we accept a return of the order in this case. All orders returned to us due to refusal of delivery will be subject to a processing fee of 70% to cover the cost of the return and any associated fees.
In some cases, refusal to pay the customs or import duties and associated fees will result in the order being confiscated and disposed of by customs. No refund may be granted on this basis.
Customs policies vary widely from country to country, so please contact your local customs office for further information.
